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Frequently asked questions

What exactly does iBanFirst offer?

iBanFirst is a financial service provider offering payment and FX risk management solutions to SMEs operating internationally.

The iBanFirst platform offers businesses a full range of financial products, including:

  • The ability to send and receive payments in different currencies, allowing businesses to collect customer payments or pay suppliers, partners and employees across the globe
  • Competitive exchange rates with no hidden markups
  • Real-time payment tracking with timestamped updates you can share with suppliers
  • Currency risk management tools like fixed, flexible and dynamic forward payment contracts
  • Support from actual FX experts who understand your business and can help you navigate FX market complexities with confidence

If you would like to learn more about how iBanFirst can help your business, feel free to contact us directly.

Any individual or company with international and foreign exchange payment volumes of more than €200,000 per year is eligible to open an iBanFirst account. Restrictions may apply depending on the country of origin, the activity of the company, or the origin of the funds.

Fill out the account opening form to be contacted by an advisor.

Nothing, opening an account at iBanFirst is completely free.

With a multi-currency account, you can hold, send and receive different currencies, all from one centralised account. It’s like having a wallet containing every currency you need for your business — euros, dollars, yen.

iBanFirst offers the possibility to open multiple accounts in 25 currencies online. You can then choose to hold those funds or convert at the real-time exchange rate (with a low conversion fee) and use them to pay suppliers, partners and employees.

iBanFirst is specifically designed to meet the needs of SMEs. Therefore, it does not offer the same scope of services to individuals. However, in cases of significantly larger private transactions (eg real estate purchases), you can open a non-commercial account with iBanFirst. For any specific enquiries, feel free to contact us directly.

Although the iBanFirst payment solution has been optimized for global currency transactions, it is not a problem to make a non-converting currency transaction using the platform. However, if your business is only dealing with same currency transactions iBanFirst might not be the best payment solution for your needs.

iBanFirst doesn't replace your bank as a financial institution. Instead, it enhances your cross-border banking experience by providing a payment platform that puts you in control of your international transactions and FX risk management.

Cross-border payments can take anywhere from one minute to one week to settle. Regulatory and compliance checks, time zones, corridor maturity and payment cut-off times can all affect payment speed.

You can select your payment speed when creating a payment on the iBanFirst platform (depending on the beneficiary account, bank and destination country):

Instant: Payments between iBanFirst accounts are instantaneous (and free of charge!)

Standard: Payments are usually credited to the beneficiary's bank account within 2 to 3 business days.

Please note that payment speeds are not guaranteed.

With iBanFirst, you can hold and receive funds in 25 currencies and execute payments in 135+ currencies. You can check the list of currencies available here.

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iBanFirst is a registered trading name of iBanFirst Limited, registered in England and Wales under company No. 06260585. Registered Office: 6th Floor, 107 Cheapside, London, EC2V 6DN. iBanFirst Limited is authorised by the Financial Conduct Authority (FCA) as an Electronic Money Institution under the Electronic Money Regulations 2011 (FRN: 1001629). The products and services that iBanFirst Limited offers are limited to unregulated spot FX transactions and deliverable forward payment contracts excluded from MiFID or EMIR regulation, as they are intended to cover an underlying future payment for identifiable goods and services.